Genie Online Backup

1.	Why do you need a credit card for your free trial?
2.	What is the procedure when my trial period ends?
3.	I am having problems logging into my Genie Online account. How do I request password?
4.	How do I manage my Genie Online account profile?
5.	What is Genie Client?
6.	How can I suspend a user?
7.	How can I purchase more space?
8.	How can I change my password?
9.	How can I backup as increment, mirror, or differential?
10.	How can I add users?

1.Why do you need a credit card for your free trial?

When you sign up for Genie Online Backup's free trial, we require that you enter a credit card to complete the process. Once your trial period has ended, you will be automatically renewed so you can take advantage of the service without interruption. Your 15day trial is free of charge. You can at any time cancel your subscription during the trial period.

2.What is the procedure when my trial period ends?

After your 15day trial period, if you have not cancelled your subscription, then you will be automatically charged to your credit.

3.I am having problems logging into my Genie Online account. How do I request my password?

In case you forget your password, you can click on the 'Forget Password' link on the main Genie Online Login page. Type in the mail address associated with your account in the text box and click Send. Check your email inbox and follow the steps provided.

4.How do I manage my Genie Online account profile?

You can access your Online account profile by logging in to your account using Genie Online Web. You will need to login using Genie Online Web whenever you want to view or change your account profile, including your login settings, updating your password, and editing the time for your session to timeout. In an admin account, you can also allocate space for your account through here. You can access your account profile by clicking on 'Edit Profile' from the menu pane on the top-hand side of the page.

5.What is Genie Client?

Genie Client is a windows application that allows you to access your Genie Online from Windows. You can download files as well as create Backup Jobs. With Genie Client, you can backup as many files with no limits. Here, you can also restore data uploaded in 'My Vault' using the Restore Wizard.

6. How can I suspend a user?

To suspend a user go to Manage Users > select a user > click on the “Activate/Suspend” button

Note: Suspending a user can only be done when the user is logged in an Administrator account.

7. How can I purchase more space?

To purchase more space you need to upgrade your plan from the Plans page.

To view the Plans page please click here

8. How can I change my password?

Using the 'Edit Profile' feature, you can simply change your user profile along with your password.

9. How can I backup as increment, mirror, or differential?

You can change the backup type you are using through the client, when running the backup job you can change the settings of your job from the “Settings” page.

10. How can I add users?

To add a user go to Manage Users > New User

Note: Adding a user can only be done when the user is logged in an Administrator account