If you encountered a problem while using one of Genie-Soft's products or have a question about using the software, kindly follow the steps below in order to obtain timely technical assistance.

• Consult your desktop help documentation: Your software comes with help documentation designed to answer almost any question about using the software.

• Search the knowledge base database: The knowledge base contains answers to various questions about using the software and tips for resolving known issues.

• Contact the Genie-Soft technical support team: Genie-Soft support staff is always on stand by to answer your questions either via our support helpdesk, or online using MSN Messenger